Your specialized Patient Contact Center!

Adapting through the pandemic

As of March 21, 2020 we have shifted almost 80% of our staffing to a WFH (Work from Home) model. Since the shift we have ensured (but not limited to):

• Improved network security and infrastructure to accommodate working from home needs.

• HIPAA/PCI-DSS re-certifications.

• Implementation of new regulatory compliance measures.

We have also seen some positive results in the staff morale with decreased employee attrition and increased productivity.

If you are interested in reading more about the measures we have put in place in the new normal we have created a separate page with more information: