Your Central American

Healthcare BPO

Reduce operational costs while also improving your customer journey.

Adapting through the pandemic

As of March 21, 2020 we have shifted almost 80% of our staffing to a WFH (Work from Home) model. Since the shift we have ensured (but not limited to):

  • Improved network security and infrastructure to accommodate working from home needs.
  • HIPAA/PCI-DSS re-certifications.

  • Implementation of new regulatory compliance measures.

We have also seen some positive results in the staff morale with decreased employee attrition and increased productivity.

If you are interested in reading more about the measures we have put in place in the new normal we have created a separate page with more information:

Call center female agent with headset by laptop working from home

How can outsourcing help me reduce costs and improve service?

Benefits of outsourcing

While outsourcing your healthcare business operations you will reduce your:

  • Employer liabilities.
  • Agent costs – you will even be able to increase your number of agents if you need to and still save money!
  • Costs on office and desk space.
  • Need for technology infrastructure.

With all this taken care of you can focus more on your bottom line instead of the daily management of teams and infrastructure.

What SkyCom Healthcare can offer

Our team is ready to provide your customers with excellent service! With our reduced rates you can enjoy:

  • Agents with healthcare experience.
  • Your clients receiving bilingual (English-Spanish) service.
  • HIPAA and PCI compliant systems and processes.
  • Fully equipped offices or working from home stations.
  • Our opening times: 24/7, 365 days per year!
  • Already implemented omni channel solutions.
  • An experienced, international management team.

 

Why wait any longer?

SkyCom Healthcare core values

Consultative approach

We are a healthcare BPO that takes a consultative approach on every project we start.

Customer experience focus

Everything that we do is focused on improving your patient experience.

Increasing returns

Your bottom line is more important than ours.

Clients we proudly serve

Case study

Reducing abandonment rates with a centralized switchboard

The SkyCom promise

Bilingual

All our agents are bilingual English + Spanish

Unique

We are the only fully dedicated healthcare BPO in Latin America

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Always open

We are open 24/7, 365 days per year

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Industry compliance

We are HIPPA and PCI DSS compliant