How to keep your clinic busy during the pandemic
Let your customers know your clinic is open and safe
As the pandemic is having another surge, it is important to make sure customers feel safe coming to your practice. A recent survey made by IPSOS reveals a ‘26-percentage point drop in the number of Americans reporting a visit to their primary care provider compared to the end of 2019’. Furthermore the findings mention that consumers are particularly uncomfortable with visiting hospitals or urgent care facilities.
With our proactive scheduling services, you can reassure your clients about the measures you have in place to provide a safe experience.
How we can support your scheduling needs
Having a great scheduling process doesn’t only entail responsiveness on an incoming contact. It also means being proactive and reaching out to people who are due for their follow up or check in with them after a certain amount of time has elapsed since their last visit. In particular during these times of uncertainty your clinic will benefit from proactively giving clients the assurance they need to feel safe coming for their next visit.
Reduced Abandonment Rates
First of all make sure that all your calls are handled quickly! Call abandonment rates should average 3% or less. Read more here on how we reduced abandonment rates for a multi-location clinic from 15% to only 3% by centralizing their switchboard. With our lower rates you can also expand your capacity and hence help reduce AR, for the same budget as you currently have.
Did you know that patients with one no-show or more increases their attrition rate to 70%? By being proactive and assuring your customers the measures you have in place during the pandemic you are better positioned to reduce no-shows. In addition, with our omni channel solution, you can also opt in for automatic appointment reminders by text, email or voice message, followed up by an actual call to ensure you further reduce your no-shows.
Extended service hours
Staying open only 9-5 means your clinic is only available for appointments a third of the time – hours when your patients normally are at work. With extended office hours for scheduling and customer inquiries, you can ensure you are available around the clock thereby increasing your patient satisfaction.
The SkyCom promise
All our agents are bilingual English + Spanish
We are the only fully dedicated healthcare BPO in Latin America
We are open 24/7, 365 days per year
We are HIPAA and PCI DSS compliant
Contact us now!
Call us at (954) 243-9079 now to learn more about how SkyCom Healthcare can contribute to your scheduling needs or fill out the form below for more information!
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509 Courvoisier Centre II, 601 Brickell Key Drive, Miami, FL, USA