How to keep your clinic busy during the pandemic

Let your customers know your clinic is open and safe

As the pandemic is having another surge, it is important to make sure customers feel safe coming to your practice. A recent survey made by IPSOS reveals a ‘26-percentage point drop in the number of Americans reporting a visit to their primary care provider compared to the end of 2019’. Furthermore the findings mention that consumers are particularly uncomfortable with visiting hospitals or urgent care facilities.

With our proactive scheduling services, you can reassure your clients about the measures you have in place to provide a safe experience.

How we can support your scheduling needs

Proactive approach

Having a great scheduling process doesn’t only entail responsiveness on an incoming contact. It also means being proactive and reaching out to people who are due for their follow up or check in with them after a certain amount of time has elapsed since their last visit. In particular during these times of uncertainty your clinic will benefit from proactively giving clients the assurance they need to feel safe coming for their next visit.

Reduced Abandonment Rates

First of all make sure that all your calls are handled quickly! Call abandonment rates should average 3% or less. Read more here on how we reduced abandonment rates for a multi-location clinic from 15% to only 3% by centralizing their switchboard. With our lower rates you can also expand your capacity and hence help reduce AR, for the same budget as you currently have.

A study found that the annual cost of missed appointments in the US is about $150 billion per year.

Reducing no-shows

Did you know that patients with one no-show or more increases their attrition rate to 70%?  By being proactive and assuring your customers the measures you have in place during the pandemic you are better positioned to reduce no-shows. In addition, with our omni channel solution, you can also opt in for automatic appointment reminders by text, email or voice message, followed up by an actual call to ensure you further reduce your no-shows.

Extended service hours

Staying open only 9-5 means your clinic is only available for appointments a third of the time – hours when your patients normally are at work. With extended office hours for scheduling and customer inquiries, you can ensure you are available around the clock thereby increasing your patient satisfaction.

The SkyCom promise

Bilingual

All our agents are bilingual English + Spanish

Unique

We are the only fully dedicated healthcare BPO in Latin America

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Always open

We are open 24/7, 365 days per year

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Industry compliance

We are HIPAA and PCI DSS compliant

 

Contact us now!

Call us at (954) 243-9079 now to learn more about how SkyCom Healthcare can contribute to your scheduling needs or fill out the form below for more information!

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