Why A BPO Should Be Part Of Your Total Workforce Solution?
Finding a BPO can be an easy process, however picking the right one that addresses the key benefits below can save you lots of time and money.
Being more profitable
Obtaining higher performance
Easy and efficient onboarding
Staffing top talent
Mitigating attrition
Up to a 50% reduction in your labor costs is
possible
Many nearshore BPOs operate in countries where
average salaries can be a fraction of US salaries, After
adding in benefits, labor taxes and overhead, you
should expect some savings in your labor costs and a
decent increase in your profit margin.
Achieving higher performance is the
secret sauce
Clients contract with BPOs to be more profitable and
generate more revenue. A good BPO will measure
agent performance by the hour and provide them with
real time feedback. They can also apply a consultative
approach to your business model, and in some cases
re-engineer processes that can achieve higher results.
Agents are also bonused for delivering higher
productivity and receive continuous training to keep
improving their performance. Pick a BPO that does not
accept average results.
A 30-day turn key solution is possible
By connecting with one liason on the client side makes
it easy to share training & reference materials and
initiate system access. A good BPO will assume the
rest of the onboarding process without a need to
bother the client.
How hard is it to find good people?
Without good people most companies will fail
quickly. No one understands that better than a BPO.
They typically use advanced recruitment tools to
identify the best candidates and can easily schedule
them for virtual interviews.. A good recruitment
process should give the client 100% satisfaction with
a BPOs candidate selection if staffing profiles are
aligned.
What BPO attrition looks like?
No company is immune to employee attrition. In this
post-covid world employees have more leverage and
are more demanding. A good BPO will not hide their
attrition. They will add floater staff where necessary
to cover for employee turnover so that the client can
expect optimal staffing each and every day.
